Trust

Operational

Maintenance November 1, 2017


Network Carrier Maintenance

Scheduled Start: 11/01/2017 10:00:00 PM MDT
Scheduled End: 11/02/2017 3:00:00 AM MDT

Products Affected

PowerDialer Salesforce
Lead Management Platform

Regions Affected

North America

Notes

10/23/2017 10:12:00 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance on Wednesday November 1, 2017 into Thursday November 2, 2017. This maintenance will begin Wednesday at 10:00 PM MST and is expected to finish Thursday at 3:00 AM MST . No downtime is expected for end users with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. InsideSales.com Technology Team


Maintenance November 18, 2017


Telephony Carrier Maintenance

Scheduled Start: 11/18/2017 6:00:00 PM MST
Scheduled End: 11/19/2017 12:00:00 AM MST

Products Affected

Call Quality
Inbound Calls

Regions Affected

North America

Notes

10/23/2017 10:01:28 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance on Saturday November 18, 2017 into Sunday November 19, 2017. The time frame for this maintenance will begin Saturday at 6:00 PM MDT and is expected to finish Sunday at 12:00 AM MDT. End users may experience some downtime with voice services during the maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
22
23

Playbooks issue

2017-10-23

Incident Log

11:10 AM MDT

The InsideSales.com Technology team is observing an issue with Playbooks product. A segmented section of end users are able to log into Playbooks and their Tasks are not loading correctly. We are aware of the issue and are actively working to restore service with tasks with Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

11:36 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 11:29am MDT we restored service to the segmented users with the Playbooks product. InsideSales.com Technology Team

State:

Status: Operational

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PowerDialer LMP
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PowerDialer Salesforce
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Regional internet traffic issue

2017-11-01

Incident Log

9:00 AM MDT

The InsideSales.com Technology team is observing an issue with some regional internet traffic. A small subset of end users on the east coast of the US are experiencing internet delays and timeout errors when accessing our products.. We are aware of the issue and are actively working to resolve the issue.. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:25 AM MDT

The InsideSales.com Technology team has received confirmation of a large data/telephony carrier having an outage this morning. We are actively working with our vendors to route around the affected areas. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:48 AM MDT

The InsideSales.com Technology team has routed around the affected carrier. We are seeing normal internet traffic accessing our products and end users are not seeing delays or timeouts with their internet requests to our products. We will continue monitoring the situation and posting another update when the affected carrier has resolved the underlying issue. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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PowerDialer Dynamics
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Lead Management Platform
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Predictive Pipeline
22
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31
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9
10

Predictive Pipeline Data Delay

2017-11-10

Incident Log

5:10 AM MST

The InsideSales.com Technology team is observing an issue with Predictive Pipeline product. End users are experiencing data delays with the product. We are aware of the issue and are actively working to restore the data delay with Predictive Pipeline product. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

7:01 AM MST

The InsideSales.com Technology team has identified the underlying issue with this incident. At 6:48am MST we restored service to the data delays with the Predictive Pipeline product. We will continue monitoring the situation to ensure data is being processed in a timely manner. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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Neuralytics
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31
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Vision
22
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PowerStandings
22
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Call Quality
22
23
24

Call Quality Issue

2017-10-24

Incident Log

12:15 PM MDT

The InsideSales.com Technology team is observing an issue with call quality with the product. We are investigating an increase in call quality complaints to a subset of customers. We are aware of the issue and are actively working to restore service to Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:02 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 12:45pm MDT we resolved the issue related to the quality of the phone call. We are monitoring a carrier concern, however that concern is Not impacting customers ability to make phone calls. InsideSales.com Technology Team

State:

Status: Operational

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Regional Telephony Issue

2017-11-06

Incident Log

7:25 AM MST

The InsideSales.com Technology team is observing an issue with some regional telephony traffic. A small subset of end users on the southeast area of the US are experiencing delays when establishing an agent leg. We are aware of the issue and are actively working to resolve the issue. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:46 AM MST

The InsideSales.com Technology team has been informed that the telephony carriers have routed around the affected area. The affected end users are able to connect their agent legs and get phone calls to process through the dialer correctly. We will continue to monitor the situation and take appropriate action where needed. InsideSales.com Technology Team

State:

Status: Operational

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Inbound Calls
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