Trust

Operational

Maintenance April 2, 2018


Network Carrier Maintenance

Scheduled Start: 04/02/2018 11:00:00 PM MDT
Scheduled End: 04/03/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

03/28/2018 8:43:37 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance from April 2nd to April 3rd, 2018. This maintenance will begin on Monday April 2nd at 11:00 PM MT and is expected to finish on Tuesday April 3rd at 5:00 AM MT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience and will get this maintenance completed quickly. -InsideSales.com Technology Team


Maintenance April 3, 2018


Network Carrier Maintenance

Scheduled Start: 04/03/2018 11:00:00 PM MDT
Scheduled End: 04/04/2018 5:00:00 AM MDT

Products Affected

PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Lead Management Platform
Vision
PowerStandings
Call Quality
Inbound Calls

Regions Affected

North America

Notes

03/28/2018 8:51:04 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance from April 3rd to April 4th, 2018. This maintenance will begin on Tuesday April 3rd at 11:00 PM MT and is expected to finish on Wednesday April 4th at 5:00 AM MT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience and will get this maintenance completed quickly. -InsideSales.com Technology Team


Maintenance April 18, 2018


Network Carrier Maintenance

Scheduled Start: 04/18/2018 9:00:00 PM MDT
Scheduled End: 04/19/2018 2:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce

Regions Affected

North America

Notes

04/18/2018 10:45:14 AM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance from April 18th to April 19th, 2018. This maintenance will begin on Wednesday, April 18th at 9:00 PM MDT and is expected to finish on Thursday, April 19th at 2:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience. -InsideSales.com Technology Team


Maintenance April 19, 2018


Vision Maintenance

Scheduled Start: 04/19/2018 8:30:00 PM MDT
Scheduled End: 04/19/2018 11:30:00 PM MDT

Products Affected

Vision

Regions Affected

North America

Notes

04/13/2018 2:02:50 PM MDT - The InsideSales.com Vision Team will be conducting maintenance to the Vision Product on April 19th, 2018. This maintenance will begin on Thursday, April 19th at 8:30 PM MDT and is expected to finish at 11:30 PM MDT. The ability to send emails will function normally. However, the email tracking functionality will not be working during this maintenance window. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team.


Maintenance April 27, 2018


Network Carrier Maintenance

Scheduled Start: 04/27/2018 9:00:00 PM MDT
Scheduled End: 04/28/2018 2:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce

Regions Affected

North America

Notes

04/13/2018 2:13:25 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers will be conducting maintenance from April 27th to April 28th, 2018. This maintenance will begin on Friday, April 27th at 9:00 PM MDT and is expected to finish on Saturday, April 28th at 2:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance should not impact customers. We appreciate your patience. -InsideSales.com Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
22

Logging into Playbooks

2018-03-22

Incident Log

9:56 AM MDT

The InsideSales.com Technology Team has detected a possible issue with the Playbooks product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:03 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product. Some end users are experiencing the inability to log into with the product. If a user is currently logged into Playbooks they will not have an issue. This issue will only manifest itself if a user has not used Playbooks for 24 hours or the user has logged out of Playbooks. If you are logged into Playbooks please stay logged into the product. We are aware of the issue and are actively working to restore service to Playbooks. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

10:08 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 10:01am MST we restored service to the Playbooks product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

10:09 AM MDT

The underlying issue has been resolved and this incident will be closed out. InsideSales.com Technology Team

State:

Status: Operational

23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10

Playbooks and PowerDialer Product

2018-04-10

Incident Log

3:36 PM MDT

The InsideSales.com Technology Team has detected a possible issue with Playbooks and PowerDialer products. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:43 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At time, 3:36pm MDT we restored service to the Playbooks and PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

4:03 PM MDT

We have an additional update concerning this incident. End users on our east coast data centers for both Playbooks and PowerDialer were affected by this issue. Some users experienced the inability to connect their agent legs from 3:21pm MDT to 3:33pm MDT. Customers calling out of our west coast data centers were not affected by this issue. InsideSales.com Technology Team

State:

Status: Operational

11
12
13
14
15
16
17
18
19
20
PowerDialer LMP
22
23
24
25
26

Regional Telephony Outage in Phoenix, AZ

2018-03-26

Incident Log

3:14 PM MDT

The InsideSales.com technology team noticed a regional telephony outage in the 480 area code, in the Phoenix, Arizona area. At 3:14pm MDT and 3:48pm MDT we saw a number of phone calls all get dropped at the same time. End users could have experienced a dropped phone call during either of these times if making a phone call in the 480 area code. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:15 PM MDT

End users could make phone calls after the sudden drop of their previous call. InsideSales.com Technology Team

State:

Status: Operational

27
28
29
30
31
1
2

Minor PowerDialer slowness issue

2018-04-02

Incident Log

1:10 PM MDT

The InsideSales.com Technology Team is observing some possible slowness with our PowerDialer product. End users may have experienced some slowness with using the PowerDialer product between 1:10pm and 1:20pm today MDT. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:20 PM MDT

The InsideSales.com Technology team has an update concerning this incident. We corrected the slowness issue with the PowerDialer product at 1:20pm MDT. This issue has been resolved and will be closed out. InsideSales.com Technology Team

State:

Status: Operational

3
4
5
6
7
8
9
10

Playbooks and PowerDialer Product

2018-04-10

Incident Log

3:36 PM MDT

The InsideSales.com Technology Team has detected a possible issue with Playbooks and PowerDialer products. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:43 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At time, 3:36pm MDT we restored service to the Playbooks and PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

4:03 PM MDT

We have an additional update concerning this incident. End users on our east coast data centers for both Playbooks and PowerDialer were affected by this issue. Some users experienced the inability to connect their agent legs from 3:21pm MDT to 3:33pm MDT. Customers calling out of our west coast data centers were not affected by this issue. InsideSales.com Technology Team

State:

Status: Operational

11
12
13
14
15
16
17
18
19
20
PowerDialer Salesforce
22
23
24
25
26

Regional Telephony Outage in Phoenix, AZ

2018-03-26

Incident Log

3:14 PM MDT

The InsideSales.com technology team noticed a regional telephony outage in the 480 area code, in the Phoenix, Arizona area. At 3:14pm MDT and 3:48pm MDT we saw a number of phone calls all get dropped at the same time. End users could have experienced a dropped phone call during either of these times if making a phone call in the 480 area code. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:15 PM MDT

End users could make phone calls after the sudden drop of their previous call. InsideSales.com Technology Team

State:

Status: Operational

27
28
29
30
31
1
2

Minor PowerDialer slowness issue

2018-04-02

Incident Log

1:10 PM MDT

The InsideSales.com Technology Team is observing some possible slowness with our PowerDialer product. End users may have experienced some slowness with using the PowerDialer product between 1:10pm and 1:20pm today MDT. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:20 PM MDT

The InsideSales.com Technology team has an update concerning this incident. We corrected the slowness issue with the PowerDialer product at 1:20pm MDT. This issue has been resolved and will be closed out. InsideSales.com Technology Team

State:

Status: Operational

3
4
5
6
7
8
9
10

Playbooks and PowerDialer Product

2018-04-10

Incident Log

3:36 PM MDT

The InsideSales.com Technology Team has detected a possible issue with Playbooks and PowerDialer products. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

3:43 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At time, 3:36pm MDT we restored service to the Playbooks and PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

4:03 PM MDT

We have an additional update concerning this incident. End users on our east coast data centers for both Playbooks and PowerDialer were affected by this issue. Some users experienced the inability to connect their agent legs from 3:21pm MDT to 3:33pm MDT. Customers calling out of our west coast data centers were not affected by this issue. InsideSales.com Technology Team

State:

Status: Operational

11
12
13
14
15
16
17
18
19
20
PowerDialer Dynamics
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Lead Management Platform
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Predictive Pipeline
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Neuralytics
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Vision
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
PowerStandings
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Call Quality
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
Inbound Calls
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20