Trust

Operational

Maintenance June 7, 2017


Telephony Maintenance

Scheduled Start: 06/07/2017 9:00:00 PM MDT
Scheduled End: 06/07/2017 10:00:00 PM MDT

Products Affected

Playbooks
PowerDialer LMP
PowerDialer Salesforce
PowerDialer Dynamics
Inbound Calls

Regions Affected

North America

Notes

06/07/2017 6:28:25 PM MDT - The InsideSales.com Technology team will be conducting telephony maintenance on Wed, Jun. 7, 2017. The time frame for this maintenance will begin at 900pm MST and finish at 10pm MST. This maintenance will focus on the Telephony system. We are not expecting any downtime for end users during this maintenance window. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team

06/07/2017 9:00:01 PM MDT - Scheduled maintenance is starting.

06/07/2017 10:00:02 PM MDT - Scheduled maintenance is complete.


Maintenance June 9, 2017


Telephony Carrier Maintenance

Scheduled Start: 06/09/2017 11:59:00 PM MDT
Scheduled End: 06/10/2017 4:00:00 AM MDT

Products Affected

Call Quality

Regions Affected

North America

Notes

06/06/2017 12:07:15 PM MDT - The InsideSales.com Technology team has been informed that one of our carriers' will be conducting maintenance on Friday, June 9, 2017 into Saturday, June 10,2017. The time frame for this maintenance will begin Friday at 11:59 PM MDT (5:59 AM Eastern GMT-4) and is expected to finish Saturday at 4:00 AM MDT (10:00 AM Eastern GMT-4). End users may experience some downtime with voice services during the maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance June 15, 2017


Telephony Carrier Maintenance

Scheduled Start: 06/15/2017 1:00:00 AM MDT
Scheduled End: 06/15/2017 5:00:00 PM MDT

Products Affected

Call Quality

Regions Affected

North America

Notes

06/05/2017 2:38:56 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Thurs. June 15, 2017. The time frame for this maintenance will begin at 1:00 AM MDT (7:00 AM Eastern GMT-4) and is expected to finish at 5:00 AM MDT (11:00 Eastern GMT-4). This maintenance will focus on global traffic migration from a voice platform to an IP platform. End users may experience up to 5 minutes of downtime during the maintenance, where access of our products would be unavailable. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance June 22, 2017


Telephony Carrier Maintenance

Scheduled Start: 06/22/2017 1:00:00 AM MDT
Scheduled End: 06/22/2017 5:00:00 AM MDT

Products Affected

Call Quality

Regions Affected

North America

Notes

06/05/2017 2:40:24 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Thurs. June 22, 2017. The time frame for this maintenance will begin at 1:00 AM MDT (7:00 AM Eastern GMT-4) and is expected to finish at 5:00 AM MDT (11:00 Eastern GMT-4). This maintenance will focus on global traffic migration from a voice platform to an IP platform. End users may experience up to 5 minutes of downtime during the maintenance, where access of our products would be unavailable. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance June 29, 2017


Telephony Carrier Maintenance

Scheduled Start: 06/29/2017 1:00:00 AM MDT
Scheduled End: 06/29/2017 5:00:00 AM MDT

Products Affected

Call Quality

Regions Affected

North America

Notes

06/05/2017 2:41:18 PM MDT - The InsideSales.com Technology team has been informed that one of our data carriers' will be conducting maintenance on Thurs. June 29, 2017. The time frame for this maintenance will begin at 1:00 AM MDT (7:00 AM Eastern GMT-4) and is expected to finish at 5:00 AM MDT (11:00 Eastern GMT-4).


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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Neuralytics issue

2017-06-07

Incident Log

Playbooks issue

2017-06-07

Incident Log

1:03 PM MDT

The InsideSales.com Technology team is observing an issue with Playbooks product. End users are experiencing issues with interacting with Playbooks. This includes tasks and retrieving prospects not loading properly. We are aware of the issue and are actively working to restore service to Playbooks product. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:36 PM MDT

The InsideSales.com Technology team is actively investigating this incident with the Playbooks product. End users are experiencing sporadic issues interacting with Playbooks. This includes tasks and prospects not loading properly. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

2:20 PM MDT

The InsideSales.com Technology team continues to actively investigate this incident with the Playbooks product. End users are experiencing sporadic issues interacting with Playbooks. This includes tasks and prospects not loading properly. We will continue to update the trust site as we work through this incident. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

2:28 PM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 2:23pm MDT, we restored service to the Playbooks product. InsideSales.com Technology Team

State:

Status: Operational

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PowerDialer LMP
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PowerDialer Salesforce
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PowerDialer Dynamics
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Lead Management Platform
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HD Forecast
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Neuralytics
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31
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Neuralytics issue

2017-06-07

Incident Log

9:30 AM MDT

The InsideSales.com Technology team is observing an issue with the Neuralytics product. Scoring for Neuralytics is currently not scoring correctly. End users may experience missing or scores that have not yet been updated recently. The PowerDialer products are not affected only the scoring from Neuralytics. We are aware of the issue and are actively working to restore service to Neuralytics. InsideSales.com Technology Team

State: Investigating

Status: Partial Service Disruption

11:55 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 11:55am MDT, we restored service to the Neuralytics scoring functionality. InsideSales.com Technology Team

State:

Status: Operational

Playbooks issue

2017-06-07

Incident Log

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Vision
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Vision server side email delay

2017-06-13

Incident Log

2:01 PM MDT

The InsideSales.com Technology team is observing an issue with Vision server side email delivery. End users using the server side Vision product are experiencing a 45 minute delay in email delivery. We are aware of the issue and actively working at restoring normal email delivery to the Vision server side product. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

3:13 PM MDT

The InsideSales.com Technology team has resolved the underlying concern with this incident. At 3:11pm MDT, we restored normal email delivery for the Vision server side product. InsideSales.com Technology Team

State:

Status: Operational

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Vision server side email delay

2017-06-22

Incident Log

8:26 AM MDT

The InsideSales.com Technology team is observing an issue with Vision server side email delivery. End users using the server side Vision product are experiencing up to a 90 minute delay in email delivery. We are aware of the issue and actively working at restoring normal email delivery to the Vision server side product. InsideSales.com Technology Team

State: Identified

Status: Degraded Performance

10:35 AM MDT

The InsideSales.com Technology team has resolved the underlying concern with this incident. At am 10:35 MDT, we restored normal email delivery for the Vision server side product. InsideSales.com Technology Team

State:

Status: Operational

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PowerStandings
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Call Quality
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Telephony issue

2017-06-15

Incident Log

9:31 AM MDT

The InsideSales.com Technology team is observing an issue with Call Quality. At 9:32am, end users are experiencing the inability to make or receive phone calls We are aware of the issue and are actively working to restore service to the quality of the phone call. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

9:55 AM MDT

The InsideSales.com Technology team has identified the underlying issue with this incident. At 9:39am MDT, we restored service to the quality of the phone call. End users are able to make and receive phone calls through the PowerDialer. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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Inbound Calls
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